And among His signs is this, that He created for you mates from among yourselves that you may dwell in tranquility with them; and He has put love and mercy between your (hearts); verily in that are signs for those who reflect. [Qur'an 30:21]
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Help / FAQs
Site Information
What does Salaam Hearts offer?

To get a good overview of our site and what we offer please visit the following pages:
I am having issues using the site. What should I do?

Problems using or navigating Salaam Hearts are usually due to using an older or uncommon web browser which does not conform to the most recent web standards. We suggest attempting to access the site using a web browser such as Internet Explorer, Firefox, or Google Chrome. If you are already using one of these browsers then we suggest you upgrade to the newest version of the browser. These browsers can be downloaded or upgraded free of charge at the following addresses: If you're already using an updated version of one of these browsers and are still experiencing an issue, please Contact Us for assistance.
Account Information
I forgot my password. How can I retrieve or reset my password?

You can reset your password through the Forgot Password page.
What is the Verification Pin?

You choose a Verification Pin when registering for an account. The Verification Pin is then used to verify your identity and account whenever you contact customer support. The Verification Pin must be four digits, of your choice. For example, 1234 and 2233 would be examples of valid verification pins. We suggest you do not use these examples however; instead use four numbers that are difficult for someone else to guess but easy for you to remember.
How can I cancel my membership?

You can cancel one of your services through the following steps:
  1. Login to your account
  2. Click the Active Services link in the member menu on the left of the page
  3. Click the Cancel link within the Options column for the service you wish to cancel
  4. Click the Yes link in the confirmation box
This will delete the service from your account and remove any information associated with that service. For example, if you were to cancel the Intelligent Matching service, it would remove your profile from the matching member-base. Even if you cancel a particular service, your Salaam Hearts account remains available to you if you choose to re-activate the service in the future.
Security & Privacy
Is Salaam Hearts secure?

With regard to entering personal or payment information, Salaam Hearts uses an SSL certificate. This certificate protects your privacy and personal data by encrypting information before transmitting it. On our site, pages that request personal information, payment information, or involve the transmission of any sensitive data, display the following indications that the site is using a secure, encrypted connection:
  • The address in the address bar begins with https instead of http
  • A padlock icon somewhere in the browser, usually in the address bar or in the lower-right corner of the browser
  • A clickable SSL icon at the bottom of the page
Additional information can be found here:
What does Salaam Hearts do with my personal information?

Any personal information entered when signing up for an account or setting up any of our services is completely confidential and private and is never shared with anyone by Salaam Hearts. This information is only used by Salaam Hearts to provide service(s) you have activated. Please visit our Privacy Policy for additional information.
Intelligent Matching
What membership plans do you offer?

Membership plans are detailed on the How it Works page for Intelligent Matching.
What guidelines do you suggest for successfully using the matching service?
  • Don't rush the process of looking for a spouse as it is a very important and life-changing decision which takes time
  • Do not hesitate to take the initiative in contacting potential matches who you are interested in
  • Review your Personal Profile Page to ensure that it accurately represents you
  • Read the Spouse Selection articles within the Advice section of Salaam Hearts as they provide some valuable guidance on the selection process
What information is not permitted on my Personal Profile Page?
  • Any contact or personally identifiable information such as email address, phone number, or social networking, instant messaging, or other communication service user name - this type of information should only be included in a personal message to another member once communication has been established
  • Anything that does not adhere to proper Islamic etiquette and decorum
  • Anything that does not adhere to domestic and international laws
  • Anything that does not adhere to good taste and common decency
How can I update my profile?

You can update your Personal Profile Page through the following steps:
  1. Login to your account
  2. Click the Personal Profile Page link in the member menu on the left side of the page
  3. Click the Edit Personal Profile Page link at the top of your profile
  4. Update your profile information and click the Submit button
Why are there three different types of matches?

There are three categories of matches: Life Profile, Personality, and Both. Members displayed in the Life Profile section are similar to you in terms of basic life information such as location, age, religion, etc. Members displayed in the Personality section have personalities which are compatible with your own. Members displayed in the Both section match you in terms of Life Profile and Personality and are likely the most suitable matches.
Why do I have fewer matches in the "Both" category?

The matches provided to you in the "Both" category on the Potential Matches page are matches that meet a very high criteria of matching both in terms of basic life factors such as age, location, and education as well as compatibility in eight personality categories: emotional, intellectual, spiritual/religious, reflection and self-examining, openness to and understanding of personal growth and change, financial orientation, cultural orientation, and vision of marriage.

When you view a member's Personal Profile page, you can see the percentage of overall compatibility as well as percentage compatibility in each specific category. Keep in mind that there may be only one category in which a member falls just below the qualifying line and therefore they will not be listed in the "Personality" or "Both" categories of your potential matches. There could conceivably be many members who just miss the threshold. Therefore, using the Search Members tool allows you to widen your search and review as many profiles as you like.
How does the Search Members feature work?

This tool provides many ways to search for a potential spouse. Whether you use just the basic search to specify things such as age and location, or you use the advanced search features to specify life and personality information, this tool allows you to specify exactly what you are looking for in a spouse.
What is the difference between composed messages and pre-written messages?

A composed message is a message that a member with a paid membership sends to another member. This is a message that he/she has personally composed to send to a particular member. The message can include any information or convey any message the member chooses.

A pre-written message is a message that a member with a basic membership can send to another member. This is a message written and provided by Salaam Hearts. There are a number of pre-written messages to choose from when initiating contact or replying to a message sent by another member.
I am very shy about initiating communication with a potential match. I just don't know what to say. Please help!

The "Initiating Contact and Beginning the Conversation with a Potential Match" article in the Advice section addresses your concerns.
How can I block a member?

You can block a member through the following steps:
  1. Login to your account
  2. Click the Blocked Members link in the member menu on the left side of the page
  3. Enter their user name in the Block Member input box and click the Block link
This will prevent the member from viewing your Personal Profile Page or sending you messages.
What is a Parent/Relative Chaperon (Wali) Account?

We provide this option for those members whose parent or relative will be reviewing potential matches and communicating directly with them; or providing supervision for these activities. An icon will be placed on the Personal Profile Page to notify other members that they will initially be communicating with a parent or relative (wali). While we provide the Chaperon Account option, we feel that it is very important for a member (the one who is seeking to marry) to take part in the setup process. The questions on the personality questionnaire can only be answered accurately by the member as opposed to a parent or relative. Once the setup process has been completed, the parent or relative can then control the process of screening potential matches and initiating communication.
I am looking for a friend or pen pal. Can I use your site?

Our site is intended to provide a matchmaking service for those who are seriously searching for a spouse.
I worry that some people who sign up for matching are scam artists or hustlers. What should I do to protect myself?

It is not possible to know those individuals who sign up for a less than sincere or straightforward objective. We rely on members who are willing to take the time to report inappropriate behavior to us so that we can investigate and take action. Fortunately this type of activity is infrequent. However, we always recommend, and have done so in a number of advice articles, that members take due caution - take the time necessary to get to know someone before giving out personal information, ask for references if the communication moves to a more serious phase, speak to individuals who have known the potential match for a significant time, and have a chaperon with you when meeting the individual for the first time. These are reasonable and common sense precautions that every member should take. Each member should take the time to read the "Being Diligent, Alert, and Firm in the Spouse-Selection Process" article in the Advice section which addresses these concerns.
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